Shipment Information - Q & A

1. What are the countries that you ship to?

We ship worldwide. Please refer to the check-out page for more information.

Note: Kindly note that there may be cases that due to the shipping methods available we may not be able to ship to specific countries. In this case a full refund will be provided. The shipping address should clearly indicate the name of the individual that will receive the parcel. We do not ship to PO boxes, Military Bases (APO/ FPO address) etc.

2. What is the average shipping time?

Orders are usually shipped either on the same or the next business day after a payment confirmation is received.

3. How are the shipping fees estimated?

The shipping fees are estimated based on the destination country, the method of shipment as well as the total weight of the package(s).

Note: Kindly note that the shipping fees are automatically calculated by the e-shop platform and should there be (extremely few if none we believe) cases where these are different to what Cyprus Post would have charged this is down to the system’s limitations. We would be happy to see any case of extreme shipping fee charge.

4. What are the available shipping methods?

We ship only via the Cyprus Post at the moment with a very positive feedback so far. The available shipping methods are:

- A’ priority. The most economical method for shipment in Zone 2 countries. Please look further below for the countries in Zone 2. A’ Priority packages are shipped by air and are handled by priority both in the country of posting as well as in the country of destination depending on the quality standards of the country of destination. There is the ability to track and trace the parcel through a special bar-coded number (the customer should make the appropriate selection during the check out process).

- EPG. The parcels are delivered by a specified date and are delivered as a rule at the recipient’s address provided that the recipient is available during the delivery time. They can be tracked through a bar-code number at no extra cost. This is the most cost effective shipping method for Zone 1 countries (please see below for the countries that are part of Zone 1).

- EMS. The quickest shipping method available though the most expensive of the three available. Typically offer guaranteed delivery within 24-48 hours from the time the parcel arrives in the destination country, provided that has cleared customs. Offers ability to track the parcel at any time at no extra cost. Cyprus Post may apply changes at any time without prior notice. For up-to-date information please refer to the Cyprus Post official website.

Zone 1 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom as well as Norway, Switzerland, Iceland, Andorra, San Marino, the Vatican, Liechtenstein and Monaco.
Zone 2 countries: Other European countries and countries in the rest of the world.

5. Do you offer Registered (Signed for) shipment?

Yes. We strongly advise that this option is selected ("REGISTERED") as this will provide visibility (in most cases) in regards to where the package(s) are located till they get delivered.

Note: In case of selecting not to be able and track your package(s) then as soon as the goods leave our hands we carry no responsibility of ensuring that you will receive the goods.

6. Can I change the shipping method or address after placing an order?

This is not possible at the moment.

7. What about Custom & local / import taxes?

When placing an order with a delivery address outside of European Union there is a possibility that custom and import taxes or other type of charges may be applied by your local authorities.

Note: Prior placing an order please ensure that you are aware of these potential additional charges by contacting the customs authority of your country as we carry no responsibility for any additional charge.

8. How do I know that my order is confirmed?

When an order is placed an email is dispatched. In cases where such an email is not being received please login in your account and confirm that the order is placed, If not please contact us.

9. What are the available payment methods?

We accept the following methods of payment:

- PayPal (no need to have a PayPal account / be a PayPal registered user)
- Bank transfer
Account holder: Ilias Gkonis Ltd
Bank name: AstroBank (former Piraeus Bank)
IBAN: CY44008002020000000001772552
In case of a bank transfer we should receive the full order amount prior continue with processing.

Additional charges or handling fees may be applied by PayPal or your bank so please make sure you are aware of these prior placing an order.

10. What is the base currency?

The currency used is Euro (EUR). All other currencies displayed in the website are indicative ones and do not reflect necessarily the final order amount.

11. How can someone contact you?

We are available between 9am and 5pm EET / EEST time zone Monday to Friday, except from local (Cypriot) public holidays. We can be contacted at:

12. Shipping restrictions for specific countries.

As customers have reported significant delays in delivering orders in Central, Latin America as well as in the Caribbean, we will offer going forward only the EMS service, which ensures that the goods are delivered much quicker while provides greater visibility during the delivery progress.