Before you place an order


1. Order combination

  • Orders can be combined upon request. 
  • Notify us by email or add a comment during checkout.
  • Multiple orders to EU are shipped together by default to save on shipping fees.
  • Shipping fee differences are refunded as reward points for account holders.


2. Processing time

  • Usually same or next business day after payment confirmation.


3. Shipping methods

FedEx

  • Service: International Priority
  • Delivery time: 1-3 business days (average)
  • Tracking: Available via the FedEx website
  • Note: Remote Area Service fees may apply from January 1, 2023

Cyprus Post

Regular Mail (tracked)

  • Most economic method for packages under 2kg
  • Available for Zone 1 and Zone 2 countries
  • Tracking provided
  • Insurance up to €40

Parcel Mail (tracked & fully insured)

  • Most economic for packages over 2kg
  • Available for selected Zone 1 and Zone 2 countries
  • Tracking provided
  • Full insurance for entire order amount

Zone 1: EU countries, Norway, Switzerland, Iceland, Andorra, San Marino, Vatican, Liechtenstein, Monaco 

Zone 2: Other European and worldwide countries

Cyprus Post ships globally with the exception of the below countries: (last update February 2025): Azerbaijan, Belarus, Iran, Kazakhstan, Kyrgyzstan (only Parcel mail is available), Mongolia, Palestine Authority, Russian Federation, Sudan, Syria, Tajikistan (only Parcel mail is available), Uzbekistan (only Parcel mail is available), Yemen.

Contact us if your country isn't listed in the checkout page.

Notes:

  • The estimated delivery time shown at the checkout step may be impacted and delays could occur.
  • From May 6, 2020 a fixed-fee surcharge per shipment is introduced (shipments via Cyprus Post only). The fee is up to 2.00 euro as of February 3rd, 2025. 
  • Some destination countries (e.g. Australia, Canada) do not provide tracking visibility. Delivery updates should be received via the respective local Post Office branch/ helpdesk.
  • We only ship to the address stated by the customer during the checkout process. 


4. Shipping fee calculation

Based on destination country, shipment method, package weight and volume. 

5. Changing shipping details

Contact sales@the48ers.com immediately to request changes to the shipping method or address.

6. Customs & (various) Import taxes

  • Possible for deliveries outside the European Union as parcels may have to clear Customs
  • Customer is responsible for all local charges and taxes
  • Contact your local customs authority for details

Note 1: For orders where no VAT (Value Added Tax) is charged by us (the seller), the customer (purchaser) is solely responsible for paying any VAT or other relevant tax(es) upon delivery of the goods to the destination country. The seller does not act as the importer and therefore has no obligation to clear Customs and pay for any relevant fees imposed by the destination country’s authority(ies).

Note 2: If the order is returned to us as the customer denied to pay the required charges (levies, VAT charges etc.) then we reserve the right to refund only the goods' value and not the actual shipping cost that is a direct cost to us. 

7. Order confirmation 

An email is automatically sent to the purchaser. Alternatively you can login and check the order's status. If you do not have an account, please contact us.

Note: Please check your spam / junk email folder for the order confirmation email :-)

8. Payment methods

We accept the following methods of payment:

  • JCC Payment Systems. All major Credit / Debit cards can be used. 
  • PayPal.

    Note 1: In cases where the customer wishes to cancel an order for personal reasons, we reserve the right to withhold the PayPal fee from the refund amount.  
  • Bank transfer (in euro)
    • Account holder: C.I. Scale Model Hobbies Ltd
    • Bank name: Hellenic Bank
    • IBAN: CY03 0050 0201 0002 0110 8945 2301
    • BIC: HEBACY2N
    • Country: Cyprus

Note: Customers that use the Bank Transfer method in a currency other than EUR, the exact amount in EUR should be received in order to be able and process the order.  

  • Cash payment. For store pick-up only.

Note. Additional charges or handling fees may be applied by your payment processor so please make sure you are aware of these prior placing an order and using the respective payment methods. 


9. Currency

  • Base currency: Euro (EUR)
  • Exchange rate may vary based on payment processor 


10. Customer support

  • Email: sales@the48ers.com
  • Hours: 9am till 5pm EET / EEST Monday to Friday, except from local (Cypriot) public holidays. 


Last update: February 3, 2025