Receiving your order

Last update: October 29, 2024

1. How to track your order

• All shipping methods provide a tracking ID
• Tracking ID is sent via email after shipment (see screen shot below)
• FedEx orders: Track at https://www.fedex.com/en-cy/tracking.html
• Cyprus Post orders: Track at https://www.cypruspost.post/en/track-n-trace
• For other countries, check your national postal service website

2. Missing confirmation email

• Check spam/junk folder. If not found, your email provider may have blocked our emails
• Check order status in your account at www.the48ers.com (login and go to: Orders > Order details > Shipment Information (tab). Please see screen shot below. 
• Or email us for assistance

Delivery Issues

3. Delayed orders

• Check both Cyprus Post (https://www.cypruspost.post/en...) and / or the destination country's postal service online tracking tool
• "Larnaka" is the last point before international shipping. From that point onwards the order will be "in transit" and will be scanned again at the entry point in the destination country  

• Some countries (e.g., Australia, Canada) may not provide tracking updates. Please call or visit the relevant post office branch and ask an update using the tracking ID we provided.
• Contact local post office for updates if necessary

4. Damaged parcels

• Inspect parcel before signing
• Register damage with postal employee immediately
• Damage report required for insurance claims

5. Missing items

• Report within two days of delivery
• For damaged parcels, see section 4

6. Wrong item delivered 

• Report our error within two days
• We cover return and correct item shipping costs

Product Issues

7. Damaged or defective product 

• Contact us within 2 days of receipt
• Provide:
  • Product ID/description
  • Photo of damaged part
  • Photo of original packaging
• We'll decide on replacement or compensation

If there is obvious damage in the external packaging, the issue is most likely to be caused by the handler. In this case please go to section #4 above for more information on how to handle the case.

Not considered damaged/defective:

• Damage from opening packaging
• Minor differences from website images
• Packaging marks that don't affect the product

Returns

8. Right to return

• See Article 9 of Terms & Conditions
• Complete Declaration of Withdrawal form

Return Procedure:

1. Use proper packaging
2. Include signed document stating preferred resolution
3. Ship via registered courier (at your cost)
4. Address to Returns Department

Possible Outcomes:

• Credit note for equal value product
• Refund of product price

9. Liability Limitation

• We may refuse returns in cases of abuse or bad faith
• Return policy subject to change

For any questions please contact us at: sales@the48ers.com